IN THIS ISSUE:
FROM THE HEAD OF ACCA SCOTLAND
A word from the new head of ACCA Scotland
EVENTS
Book now to attend June’s events
Members compete to represent Scotland in ACCA golf challenge
NEWS
Meet the ACCA Scotland team
Connecting you with ACCA
Helping you link in
FEATURES
ACCA launches a blueprint for sustainable recovery
IFRS for SMEs – what happens next?
TECHNICAL UPDATE
New PAYE system explained
The Budget: what will be available?
HMRC guidance toolkits
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Connecting you with ACCA

Need to contact ACCA? ACCA Connect can help you.

ACCA Connect is a dedicated global customer service centre for all our members and students around the world and provides a personal response to enquiries six days a week, Sunday to Friday.

Located in Glasgow, ACCA Connect acts as the first point of contact for most people calling ACCA and the extensive opening hours ensure that we meet the needs of our varied and international customer base. It is important to us that we provide the best possible service to all our customers.

ACCA Connect is open from 9am to 5pm on Sunday, re-opening at 11pm. It then provides unbroken service until 8pm on Friday, with a three hour break between 8pm-11pm each night for maintenance and administration. The centre is closed from 8pm Friday until 9am Sunday.

These extensive opening hours mean that customers calling from Australia, Asia, Africa, Europe and the Americas should be able to speak to customer advisers at times which are convenient to them, for example, outside their office or college hours.

The service is provided by a number of team members, who work in shifts and aim to be as flexible as possible. ACCA Connect advisers will deal with enquiries from people wishing to study with ACCA, existing students, and members – with calls routed to them as quickly as possible.

We aim to deal with all the enquiries that our students and members may have; however, any queries which cannot be dealt with by ACCA Connect immediately will be sent to the appropriate department or international office in ACCA – again with a commitment to answer questions as quickly as possible.

ACCA Connect can be contacted by telephone on 0141 582 2000, by fax on 0141 582 2222 or via email at either members@accaglobal.com or students@accaglobal.com.

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