Connect is a dedicated global customer
service centre for all our members and students around the world and provides a
personal response to enquiries six days a week, Sunday to Friday.
Located in Glasgow, ACCA Connect acts as the first point of contact for most
people calling ACCA and the extensive opening hours ensure that we meet the
needs of our varied and international customer base. It is important to us that
we provide the best possible service to all our customers.
Connect is open from to on Sunday, re-opening at .
It then provides unbroken service until
on Friday, with a three hour break between
each night for maintenance and administration. The centre is closed from Friday until
These extensive opening hours mean that customers calling from
Australia, Asia, Africa, Europe and the Americas should be able to speak to
customer advisers at times which are convenient to them, for example, outside
their office or college hours.
The service is provided by a number of team members, who work in shifts and
aim to be as flexible as possible. ACCA Connect advisers will deal with
enquiries from people wishing to study with ACCA, existing students, and
members – with calls routed to them as quickly as possible.
We aim to deal with all the enquiries that our students and members
may have; however, any queries which cannot be dealt with by ACCA Connect
immediately will be sent to the appropriate department or international office
in ACCA – again with a commitment to answer questions as quickly as possible.
ACCA Connect can be
contacted by telephone on 0141 582 2000, by fax on 0141 582 2222 or via email
at either email@example.com or firstname.lastname@example.org.